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Warranty

Manufacture Warranty of Products

All products on this site are covered under their own manufacturers warranty. Warranties apply to the original purchase/homeowner that its vinyl fence, railing and aluminum fence products will be free from manufacturing defects - including peeling, flaking, blistering, rotting and corroding - when subject to normal and proper use for a period of 5 years.  The manufacturers will ONLY replace, at its sole option, the defective fence or railing products and will not be held responsible for the labor to remove the defective product nor install of replacement parts.  Repairs or replacement warranty work will only be done by an authorize dealer for the manufacturer. 


All warranty automatically terminates upon the sale of the property or death of the last individuals that owned the property at time of the installation.


All warranties does not apply to or provide protection against any failure, defect or damage resulting from events or conditions that are beyond normal exposure or customary usage, including but not limited to : misuses, abuse, neglect or improper handling or storage, improper installation, use of accessories to other products which do not properly receive and or secure the product. impact of foreign objects, fire, earthquake, flood, lightening, hail, hurricane, tornado or other casualty or act of God, movements, distortion, collapse or settling of the ground or structure on which the product is installed. 


All Warranties do not apply to product that has been painted, varnished or which any other substance has been applied over the manufacturers original finish.  Manufacturers of this site reserve the right to discontinue or modify any of its products including and without limitation, the style, color, size.   Manufacturers will not be liable in the event of replacement material varies from the original material purchased. If customer does not elect for the substitution of available product, the manufacture will be released of any and all liability required by this warranty.

Return Policy

Products that need to be returned for any reason other than damages or incorrect shipment must be done with 10 days of delivery.  You must contact Carolina Fence Supply, LLC  (803)-849-8484 to receive a Return Materials Authorization Number.  No returns will be accepted without prior approval from Carolina Fence Supply, LLC.  Returned product for any reason other than shipper's error or damaged product will be subject to a restocking fee of 25%. Carolina Fence Supply, LLC assumes no responsibility for any shipping or freight charges associated with return product, this is sole responsibility of the customer. Carolina Fence Supply, LLC reserves the right to decline returned damage product should the product NOT be returned and protected in the same packaging it was shipped to the consumer. PLEASE CAREFULLY UNPACK PRODUCT TO PREVENT SCRATCHES AND DENTS AS WELL PACK THE PRODUCT CAREFULLY TO RETURN TO CAROLINA FENCE SUPPLY, LLC.  Custom or Special order products cannot be returned, NO EXCEPTIONS! Check with your sales person at time of order to make this determination. 

Customer Bill of Rights

*To receive Prompt and courteous service.

*Receive a delivery date and to be notified immediately if we are unable to meet the promised delivery date.  You have the right to cancel your order and receive a full refund if the delivery is not made within five days as scheduled.

*Receive a tracking number for shipped items.

*Shipping to be fully disclosed to you when you order the merchandise.


Estimates / Sales Order/Payments

Carolina Fence Supply, LLC will send the customer an Estimate for a job.  This is a very important part of processing the Sales Order.  It is the customers responsibility to review the estimate to assure they will be receiving the correct material for installation.  All responsibility for ordering the correct material ultimately lies with the customer placing the order. It is up to them to be sure that what they are ordering meets the job requirements.  Please review all line items assuring all count, size, color and style is correct.  No orders will be processed until the estimate is verified by the customer. Once verified by the customer,  Carolina Fence Supply,LLC will then process the Sales Order which at that time, payment will be required from the customer.  

Terms and Conditions

All responsibility for ordering the correct material ultimately lies with the customer placing the order.  It is up to them to be sure that what they are ordering meets the requirements of the job.  Items that are ordered special or custom cannot be returned.  

Typographical Errors

In the event that Carolina Fence Supply, LLC has mistakenly listed or quoted  an incorrect price, Carolina Fence Supply, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price whether or not order has been confirmed. 

Notice

Carolina Fence Supply, LLC may deliver notice to you by means of e-mail, or by reliable method of address you have provided us.