Warranty & Returns
Manufacture Warranty of Products
All products on this site are covered under their own manufacturers warranty. Warranties apply to the original purchase/homeowner that its vinyl fence, railing and aluminum fence products will be free from manufacturing defects – including peeling, flaking, blistering, rotting and corroding – when subject to normal and proper use for a period of 5 years. The manufacturers will ONLY replace, at its sole option, the defective fence or railing products and will not be held responsible for the labor to remove the defective product nor install of replacement parts. Repairs or replacement warranty work will only be done by an authorize dealer for the manufacturer.
All warranty automatically terminates upon the sale of the property or death of the last individuals that owned the property at time of the installation.
All warranties does not apply to or provide protection against any failure, defect or damage resulting from events or conditions that are beyond normal exposure or customary usage, including but not limited to : misuses, abuse, neglect or improper handling or storage, improper installation, use of accessories to other products which do not properly receive and or secure the product. impact of foreign objects, fire, earthquake, flood, lightening, hail, hurricane, tornado or other casualty or act of God, movements, distortion, collapse or settling of the ground or structure on which the product is installed.
All Warranties do not apply to product that has been painted, varnished or which any other substance has been applied over the manufacturers original finish. Manufacturers of this site reserve the right to discontinue or modify any of its products including and without limitation, the style, color, size. Manufacturers will not be liable in the event of replacement material varies from the original material purchased. If customer does not elect for the substitution of available product, the manufacture will be released of any and all liability required by this warranty.
No returns will be accepted without prior approval from Carolina Fence Supply, LLC. Returned product for any reason other than shipper’s error or damaged product will be subject to a restocking fee of 50%. Carolina Fence Supply, LLC assumes no responsibility for any shipping or freight charges associated with return product, this is the sole responsibility of the customer. Carolina Fence Supply, LLC reserves the right to decline returned damaged product should the product NOT be returned and protected in the same packaging it was shipped to the consumer. PLEASE CAREFULLY UNPACK PRODUCT TO PREVENT SCRATCHES AND DENTS AS WELL PACK THE PRODUCT CAREFULLY TO RETURN TO CAROLINA FENCE SUPPLY, LLC. Custom or Special order products cannot be returned, NO EXCEPTIONS! Check with your salesperson at time of order to make this determination.